Skip to content

Excellence in Resident-Centred Care

An image of a computer keyboard and an open workbook.

The Excellence in Resident-Centred Care (ERCC) course provides personal support workers and team members working in senior living with practical skills in person-centred care. The course increases team member self-confidence, job satisfaction, and morale. ERCC was co-developed by Conestoga College and the Schlegel-UW Research Institute for Aging (RIA).

Through the PSW Education Fund, team members in long-term care can participate in a 7-hour virtual ERCC workshop led by Conestoga College instructors.

  1. Person-Centred Care

Review the principles of a person-centred approach to care: respect, dignity, and choice. Identify strategies to optimize this approach and reinforce the importance of working as a team in long-term care and retirement living.

  1. Infection Prevention and Control

Review the principles of infection prevention and control (IPAC) and hand hygiene practices. Learn the signs and symptoms of infection and strategies to optimize infection prevention and control. This module will also include a 30-minute Breaking the Chain of Transmission e-course developed specifically to support IPAC in LTC.

  1. Safety and Mobility

Review the principles of safety and mobility. Identify factors influencing resident safety including potential signs of abuse and neglect and strategies for optimizing resident safety and mobility.

  1. Nutrition and Hydration

Identify the signs and symptoms of malnutrition and dehydration and factors that influence nutrition and hydration. Review the principles of and strategies for supporting nutrition and hydration.

  1. Self-Care

Review the principles of self-care and discuss the concepts of professionalism, leadership, and resiliency. Explore strategies for care providers to manage stress and activate healthy coping.

  1. Working with Others

Examine factors that influence healthy team dynamics and the potential implications of unhealthy work environments. Review the principles of and strategies to optimize teamwork and collaboration.

  1. Observational Assessment

Review the principles of observational assessment and examine strategies that foster early identification to enhance the documentation and communication of potential issues.


Acknowledgements

The Excellence in Resident-Centred Care course was co-developed by Conestoga College and the Schlegel-UW Research Institute for Aging.